Spartan 1065 Down for a few days :(

At the beginning of the week we had a customer having a mainline backup. We've cleaned this line many times over the years so this was to be a routine call. I initially had problems about 15 feet down the clean out which was in a terrible location to begin with, but like I said we've done this many times. The machine started to wind up quickly at 15 feet and I was pretty sure something was already on the cable at that point but continued on only to struggle even more. At that point my Dad tried and eventually we pulled it back and sure enough there were what we call 'wipes' on the line. They are not disposable and should never be flushed regardless of what the manufacturers tell you, but we disposed of the 'wipes' and ran the cable again. This time we made it a bit further only to find the same problem again. This time the machine would not retrieve the cable. We did not have much room in the confined space and were not able to coil the cable up around us to pull it out by hand so we were forced to cut about 20 feet of our cable with a grinder, and pull the rest out by hand. Fortunately the 'wipes' we pulled out were enough to open the line and our customer is going out of town in working condition. We have ordered new parts and are awaiting their arrival to repair our Spartan 1065 machine and plan on going back to see if we can find any roots down the line. You never can tell when or if something bad might happen, you just have to deal with what happens. :D